Reports to: Director of Project Management and Operations Strategy
Location: Ahmedabad, Gujarat, India
Employment Type: Full-time, Permanent
Experience: 2 – 5 years
Openings: 1
Key Responsibilities:
Handle a large volume of inbound and outbound calls promptly.
Manage medical service requests and inquiries, adhering to confidentiality agreements, policies, and procedures.
Communicate following approved guidelines when addressing different topics.
Maintain detailed records of all inbound and outbound calls in a comprehensible manner.
Required Qualifications & Skills:
Education: Bachelor’s or Master’s degree in Pharmacy.
Knowledge: Understanding of medical terminology and medical billing practices.
Communication Skills: Excellent oral and written communication skills to interact effectively with patients, physicians, and co-workers.
Active Listening: Ability to actively listen, comprehend, and decode customer messages.
Company Overview:
COD Research is a global organization specializing in Clinical Research and Pharmacovigilance services for pharmaceutical, biotech, medical device, and vaccine companies.
They are committed to providing efficient and holistic clinical trial solutions to bring new treatments and therapies to market.