Responsibilities:

• Work in US shifts for the Medical Information Contact Center (MICC).
• Manage the global inbox and handle inbound and outbound calls related to medical information, adverse event reports, product quality complaint reports, and medical inquiries.
• Perform data entry and triage adverse event reports, product quality complaint reports, and medical inquiries from healthcare professionals (HCPs) and consumers/patients.
• Identify adverse events and product complaints during the data entry process.
• Utilize writing skills to draft and file adverse event reports and product quality complaint reports.

Qualifications:

• Education: B.Pharm, M.Pharm, and PharmD.
• Experience and Skills:
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong clinical background.
  • Fluency in English (spoken, read, and written).
  • Typing speed above 25 WPM.
• Shift Timing: Night shifts (6:00 PM to 3:00 AM and 9:00 PM to 6:00 AM).

Walk-In Interview Details:

• Date: 10th June 2024
• Time: 12:00 PM to 5:00 PM
• Venue: EVERSANA INDIA PVT LTD
  7th Floor, AP81, Smartworks,
  Mundhwa, Koregaon Park, Pune

Instructions:

• Bring your updated CV to the interview.