Job Title: Site Support Assistant
Category: Lab Operations
Location: Bangalore, India
Job Type: Full-Time
Job ID: 251211
Join Our India Team to Improve Health and Lives
Labcorp is seeking a dedicated Site Support Assistant to support the Global Investigator Support Department. This role involves assisting in the management of investigator sites, supporting query resolutions, and ensuring the timely and accurate communication of documentation.
Key Responsibilities:
- Patient Safety:
- Prioritize patient safety in daily operations.
- Promptly escalate any safety issues for resolution.
- Manage communication with investigator sites or their representatives via email or other methods.
- Administrative Support:
- Assist with shipping documentation, airway bills, and follow-up on sample delivery errors.
- Communicate pending specimen arrivals and follow up as necessary.
- Provide assistance with Investigator Portal login issues or related queries.
- Compile and deliver communications related to new policies or procedures.
- Query Resolution:
- Update the database with relevant investigator site information for follow-up.
- Escalate issues to the global team when required.
- Resolve simple to moderate issues identified in the system or through the global team.
- Investigate and answer project-related queries.
- Compliance & Documentation:
- Document service failures and work with the global team for resolution.
- Maintain training folders and update documentation.
- Review SOPs and other documents as required.
- Track and report workflow data as per management requirements.
- Continuous Learning:
- Complete onboarding and mandatory corporate and departmental training.
- Participate in ongoing process and system training.
Qualifications:
- Strong communication and organizational skills.
- Ability to work independently and as part of a team.
- Detail-oriented with the ability to handle multiple tasks efficiently.
- Familiarity with standard operating procedures in a clinical setting is a plus.
Why Labcorp?
Labcorp is committed to fostering a diverse and inclusive workforce and is proud to be an Equal Opportunity Employer. We provide equal employment opportunities without regard to race, gender, disability, sexual orientation, and other protected statuses.
To Apply:
If you require assistance or accommodations in the application process, please visit our accessibility site or contact us at Labcorp Accessibility. For more details on how we handle your personal data, please refer to our Privacy Statement.
