Company: Otsuka America Pharmaceutical, Inc.
Location: San Francisco, CA
Industry: Pharma/Healthcare/Clinical Research
Functional Area: Sales
Application Deadline: 10th July 2024
Overview
Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach to better meet the evolving needs of patients, caregivers, and healthcare providers (HCPs). The focus is on enhancing the quality of patient care through a local, patient-centered approach.
Position: Health Science Advisor
Location: San Francisco
Job Description
The Health Science Advisor will report to the respective Ecosystem Lead and collaborate with colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs). This role will serve as the primary connection to HCP customers, providing expert advice on various topics including:
- Product Access: Local market payor coverage, co-pay, prior authorization, formulary placement, and availability.
- On-Label Information: Proactively sharing complex on-label information consistent with approved materials.
- Patient Care Guidance: Example system protocols, standard of care guidelines, discharge protocols, and expert opinions.
- Provider Connections: Facilitating real-time connections to on-demand CSSs for HCP questions.
Customer Engagement:
- Engage with customers through virtual and digital tools.
- Direct customers to appropriate colleagues when necessary.
- Ensure customer requests are met and gather feedback on engagement quality.
Thought Leadership:
- Facilitate speaker programs and organize discussions with local/regional leaders.
Business Planning:
- Provide insights and feedback to the ecosystem lead.
- Collaborate to adjust strategies based on customer insights.
Candidate Profile
- Experience: Minimum of 2 years in pharmaceutical or medical device sales.
- Location: Must reside within 50 miles of San Francisco.
- Industry Experience: Previous cross-functional experience in commercial life sciences or related fields.
- Sales Role: At least 4 years of experience working with HCPs in a sales capacity.
- Nursing Experience: Clinical nurse or Advanced Practice Nurse (APN) experience highly valued.
- Skills:
- Ability to work in a transforming environment.
- Proven mentoring and coaching skills.
- Track record of meeting/exceeding targets.
- Ability to solve complex problems with relevant information.
- Strong communication and information assimilation skills.
- Knowledge of healthcare product delivery operational issues.
Competencies
- Accountability for Results: Focus on strategic objectives and performance standards.
- Strategic Thinking & Problem Solving: Consider long-term impacts in decision-making.
- Patient & Customer Centricity: Prioritize the needs of customers and stakeholders.
- Impactful Communication: Communicate clearly and logically, influencing outcomes positively.
- Respectful Collaboration: Value diverse perspectives and partnerships.
- Empowered Development: Engage in continuous professional development.
Experience Required: 2 years
Application End Date: 10th July 2024
If you meet the qualifications and are interested in joining a dynamic team focused on improving patient care, please apply by the deadline.